Privacy Policy
Last updated: January 2026
1. Introduction
Ordex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp business management platform.
2. Information We Collect
Personal Information
- Name and contact information (email, phone number)
- Business name and details
- WhatsApp connection data
- Payment and billing information
Usage Information
- Order and transaction data
- Customer interaction logs
- Service usage analytics
- Device and browser information
3. How We Use Your Information
- To provide and maintain our services
- To process orders and transactions
- To send WhatsApp messages on your behalf
- To improve our platform and user experience
- To communicate with you about updates and support
- To comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
We integrate with third-party services including WhatsApp Business API and payment processors. These services have their own privacy policies, and we encourage you to review them. We only share the minimum data necessary for these integrations to function.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Some data may be retained for legal or business purposes.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Phone:
+233 554 510 864
+233 546 756 446