Ordex Online

1. Introduction

Ordex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp business management platform.

2. Information We Collect

Personal Information

Name and contact information (email, phone number)
Business name and details
WhatsApp connection data
Payment and billing information

Usage Information

Order and transaction data
Customer interaction logs
Service usage analytics
Device and browser information

3. How We Use Your Information

To provide and maintain our services
To process orders and transactions
To send WhatsApp messages on your behalf
To improve our platform and user experience
To communicate with you about updates and support
To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We integrate with third-party services including WhatsApp Business API and payment processors. These services have their own privacy policies, and we encourage you to review them. We only share the minimum data necessary for these integrations to function.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Some data may be retained for legal or business purposes.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data
Opt-out of marketing communications

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Phone:

+233 554 510 864

+233 546 756 446